They can both do some serious damage to the enemy, but in different ways. Jaffar can inflict some heavy AoE chip damage while Felicia can deal some devastating blows to units, especially with Glacies.
As far as which to refine, that's really up to who you use more, or who you find more interesting. Felicia's Plate doesn't really "need" the refine if we're being totally honest. The added speed and resistance is really nice, and the charging effect against mages is extremely handy, but many will say that Jaffar isn't really "that great" of a unit.
I'd probably go with Jaffar. I find them both interesting (especially when Felicia can take out units with Glacies), but the massive AoE chip damage is extremely satisfying in my opinion.
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